FULL_TIME

VIP Senior IT Support Engineer - Brussels - Computacenter

1930 Brussels, Belgium BE
2022-09-20
2022-10-01

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Our motto is “Small enough to CARE, big enough to COPE”.

With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and 17.000 colleagues.

Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.

 

Job description:

ARE YOU OUR NEW COLLEAGUE?

 

Our business is about enabling users through technology. But first of all, it's about people.
#winningtogether

Computacenter Belgium is looking for a

VIP Senior IT Support Engineer - Brussels

 

Who We're Looking For

Are you passionate about IT and dealing with customers at all levels?  Do you have basic hardware/software breakfix experience? 
If so, then we would like to discuss your next career move! 

We have an opportunity for a Senior VIP IT Support Engineer to join our dynamic Technical Resource Group team.This will be as an on-site Lab support and implementation engineer with one of our large strategic customers in Brussels.

 

What You'll Do

You will:

  • Provide VIP support to Board members and C-level
  • Provide remote L2 + L3 support for the users for incident and requests.
  • Improvement of the workplace management by implementing automated processes and supervise the execution of these. Eg software updates, Deployments with SCCM
  • Contribute in development of Self-service user portal, knowledge base.
  • Make recommendations on system changes considering opportunities & potential risks to further improve usage and alignment with business needs
  • Contribute in standardisation of solution, software and support
  • Strong contribution in the setup and maintaining of the hard- and software equipment for end users. Setup and deployment of assets to both office and factory production teams.
  • Participation in group or divisional projects in collaboration with international teams in order to develop or roll out new solutions
  • Ensure correct follow-up of and execution of software update policies in EUT area ( SCCM )
  • Identify training needs and propose training plans to ensure optimal usage of implemented solutions
  • Support the L1 support team when the recommended changes are deployed, including helping to resolve any issues
  • Collaborate Helpdesk and proximity team understand and investigate feedback or issues into the service/function/product provided and provide solutions for improvements
  • In this role you will report directly to the EMEA Service Delivery Manager

 

What You'll Need

The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.

  • Expert in VIP support to Board members and C-level within multinational organisations
  • > 5 years of experience in supporting users, managing incidents and problems based on user input
  • Expert in end user technologies Laptop / Desktop / Surface configuration & staging
  • Expert in O365 (MS Office suite & collaborative apps)
  • Experience in collaboration with L1 service desk operations
  • Experience of ITIL fundamentals V3 or V4 foundation qualification preferred
  • Experience of knowledge base usage and maintenance of documentation
  • Strong knowledge in end user related technologies as well as base knowledge in other infrastructure related topics like Network, Storage, Backup solution and servers… 
  • Practical experience with workplace management tools 
  • Highly motivated in delivering operational excellence and customer satisfaction in the way the support is delivered to the end users
  • Having excellent written verbal communication skills in English and Dutch, knowledge of the French language would be an advantage
  • To be able to travel for short missions in the other offices of the company, mainly in Belgium.

 

 

What Can You Expect

We strongly believe in rewarding & recognizing people for their results & commitment. Here's what you can expect working at Computacenter 

An attractive salary package with extra benefits:

  • A flexible work environment and hybrid way of working where possible. We do require this position to partly be on-site at one of our large strategic customers. 
  • The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc
  • Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success - together
  • The opportunity to work for a company that truly values people & listens
  • You'll become a member of our Employee Assistance Program with multiple benefits

 

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Our motto is “Small enough to CARE, big enough to COPE”.

With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and 17.000 colleagues.

Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.

 

 

If you would like to join the Computacenter family, we look forward to receiving your application.