Functional Analyst Commercial Channels & Products - Ypto

Anderlecht, Brussels BE

As NMBS- SNCB’s IT company, YPTO is part of the Belgian Railway family making sure that the Belgian railways continue to move forward and that train passengers can travel in a modern and sustainable way.

The recently approved NMBS-SNCB « Spoor Vision 2040 » has the ambitious goal to make sure that more people, companies & organizations choose the train as their prefered mobility tool. Not to forget, after all, rail being the most climate-friendly mode of transport compared to other modes of transport today.

Next to that, in a world of modern and sustainable mobility, new services and applications using digital technology are being implemented. Leading to increased and better information and communication to rail passengers and rail crew. Setting up diverse channels for purchasing tickets, a better monitoring of assets and further increase automating operational processes. Ultimately improving efficiency and service offering.

An ambitious goal that we’re building and realizing: further digitalising SNCB – NMBS, offering innovative solutions and enabling flexible services with a key focus on the end user.

A lot of work and many exciting challenges still ahead ! And you get to play your part in it. That’s a lot of impact!

Furthermore we empower our people in today’s changing world by giving trust and ownership, we instigate entrepreneurship creating a dynamic professional working environment constantly moving forward.

And that’s exactly where you and your prime analytical skills come in, join us in building that sustainable future and have a tangible impact on thousands of SNCB-NMBS workers and millions of train passengers.


About the job


  • The Domain:

As a Business/Functional Analyst, you will be joining the dynamic and talented team of analysts and solution designers (AnalySD) within YPTO's Business Area "Commercial Channels & Products." This team plays a crucial role in shaping the future of our commercial channels and product offerings, driving innovation, and enhancing the overall customer experience.

The Business Area “Commercial Channels & Products” is the IT partner of SNCB-NMBS’s Directorate for Marketing & Sales. This directorate and manages all sales channels (front-end as well as back-end) and aftersales solutions of NMBS-SNCB. These include NMBS-SNCB’s website, mobile app, cash-desk, ticket vending machines, sale on board and the B2B sale channels.


  • The Job

As a member of the AnalySD team, you will be involved in the entire project lifecycle. This goes from gathering requirements and conducting feasibility studies to offering functional specifications and participating in user acceptance testing.

In your role, you will also be evaluating the needs and objectives of our customer and while offering guidance. You dare to challenge the customer to produce the best solution to accomplish intended goals. Your attention to detail and analytical skills will be vital in ensuring the successful delivery of projects that deliver real value to our customers.


Your responsibilities:

  • Collaborate with business stakeholders to understand and document their requirements, objectives, and processes.
  • Collaborate with stakeholders to define and prioritize business needs and objectives.
  • Translate business requirements into functional specifications and user stories for IT systems and applications.
  • Work closely with development teams to ensure that the technical solutions align with business needs.
  • Assist in the development of test plans, test cases, and user acceptance testing.
  • Troubleshoot and resolve functional issues or defects, working closely with developers and support teams.
  • Providing guidance and support to developers and project teams.
  • You safeguard existing business and solution architecture and ask for advice to the enterprise, system and/or solution architects.
  • You flag pro-actively bottlenecks and propose potential solutions/alternatives
  • You present the designed end products (process analysis, functional test scenario’s, documentation…) to the internal & external stakeholders.

Your hard skills:

  • Proficiency in business analysis techniques, such as requirements gathering, process modeling, and use case development.
  • A minimum of 5 years working experience as a business/functional analyst.
  • Knowledge of software development life cycle (SDLC) methodologies, such as Agile or Waterfall.
  • Familiarity with relational databases and SQL for data analysis and querying.
  • Understanding of system design principles and ability to create functional specifications.
  • Basic programming knowledge to understand technical requirements and communicate effectively with developers.
  • Good knowledge of information technology packages like MS Office, Teams, Sparx EA, …
  • Good knowledge of business process modeling tools, such as BPMN or UML.
  • Good knowledge of CMS technologies is a plus.
  • Good knowledge of API design.
  • Experience with writing User Stories.
  • Experience with projectworking experience in SAFE/Agile/plus.
  • Any experience in the travel industry and/or e-commerce is a bonus.
  • A good level of Dutch, French and English, written and spoken is required.

Your human skills:

  • Critical thinking and decision-making abilities to evaluate options and make informed choices.
  • Empathy and active listening skills to understand user perspectives and provide appropriate solutions.
  • Leadership and influence skills to drive consensus and facilitate productive discussions.
  • Collaborative mindset to work effectively with cross-functional teams and build positive relationships.
  • Customer-focused mindset to understand and address user needs.
  • Resilience and the ability to handle pressure and navigate through ambiguity.
  • Excellent communication skills to interact with stakeholders.
  • Detail-oriented approach to ensure accuracy and completeness of documentation.
  • Cultural awareness and sensitivity when working with diverse teams and stakeholders.
  • Adaptability to quickly learn new technologies and adapt to changing business needs.
  • Strong presentation skills to convey ideas and findings to both technical and non-technical audiences.

Our offer:

Within our open business culture, you will work behind the scenes on the digital transformation of NMBS/SNCB. You have a job with social impact and room for personal input. In addition to a good work-life balance and a competitive salary, your package includes:

  • Possibility to work from home 3 days a week + flexible working hours
  • 35 days of leave
  • Company car + public transport pass
  • Target bonus
  • Hospitalisation insurance (including dental care) for the whole family, group and invalidity insurance (cafeteria plan), without own contribution
  • Meal and eco cheques
  • Net allowances for remote work and carwash + internet budget