Application Owner Ticket Vending Machines - Ypto

You take end-to-end responsibility for managing existing applications and implementing new solutions in a specific business area to optimize performance, stability, consistency, lifecycle and usability of the assigned application portfolio.

Your responsibilities

• Ensure that the application serves its intended purpose and delivers value to the business. The role of an application owner is to guide the software development lifecycle to performance gains that align with the business vision
• The application must meet the standards deemed acceptable by all stakeholders, customers, and partners. The application owner guide the development teams to find an optimal trade-off between: Functionality; Performance; Dependability; Cost; User satisfaction
• Provide appropriate operational, management and technical controls that help mitigate and manage security risks facing software apps, network infrastructure, end users, and the business
• Follow the service level agreement (SLA) metrics to ensure there is a timely response/resolution to incidents related to the application
• Support the business by prioritizing product backlog and helping deliver business outcomes
• Identify areas of improvement and develop a long-term quality improvement program that encompasses the technology and business aspects of the software application

Main activities

• Advise the client on the improvement, optimization and innovation of business processes, information flows and applications
• Support the customer in validating and prioritizing their needs and resolves possible bottlenecks proposing alternative solutions
• Convert validated and prioritized needs/issues into standard features or functional specifications for a custom solution into a business analysis document
• Check consistency with existing enterprise and solution architecture and seeks advice from enterprise, system and solution architects
• Report on the progress of analyses, processes and the proposed solution and ensures the formal validation of this solution in terms of architecture and functionality
• Act as a subject matter expert for business process owners and IT staff regarding the application
• Translate the functional analysis into a configuration, taking into account the specific requirements of the module(s) used
• Prepare technical documentation and related configuration documentation
• Provide training materials
• Develop test scenarios

Your profile

• Minimum bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field
• Proven experience working as a Application Owner or in a similar role for a minimum of 5 years of experience
• Strong analytical and problem-solving skills, with the ability to dissect complex business processes and identify improvement opportunities
• Excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
• Solid understanding of business analysis methodologies, tools, and best practices
• Knowledge of the Atlassian applications Jira and Confluence is a plus
• Proficiency in gathering and documenting user requirements and translating them into functional specifications
• Experience with data analysis and visualization tools is a plus
• Familiarity with software development life cycle (SDLC) methodologies
• Ability to work effectively in cross-functional teams and collaborate with diverse stakeholders
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines
• At least 3 years of experience in public transport sector
• The contractor needs to live in Belgium and be able to come on premise up to 5 days a week
• Proficient (at least level B2) in Dutch and/or French + English

Our offer

Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:

• the possibility to work remotely + flexible working hours;
• 35 days of leave;
• a company car + a public transport season ticket;
• a target bonus;
• a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);
  • hospitalisation and dental care for the whole family;
  • outpatient costs (= medical costs separate from hospitalisation);
  • group insurance: supplementary pension, work disability and death (cafeteria plan);
  • accidents at work (extralegal);
• meal vouchers and eco-vouchers;
• net allowances for remote working and carwash + internet budget.